Saturday, June 12, 2010

Meet the lovely DeedsandPetunia!

Hi everyone! I would like to introduce you all to the lovely Deedsand Petunia. 

Sarah Beth Smith
Tacoma, WA
Deeds and Petunia www.deedsandpetunia.etsy.com

Tell me a little bit about yourself:
I adore pretty old things and I love to create. When I recently closed my business providing childbirth education and doula support, I knew I had to follow a creative path in order to feel fulfilled. I have always wanted to own a brick and mortar retail shop selling antiques mixed with lovely handmade and specialty items. I have two small kids and a mortgage, so I figured now was probably not the right time. So my Etsy shop was born. Through Deeds and Petunia, I hope to sort out my signature style, make a little money and gain a customer base so that I might be able to open that brick and mortar store when the time is right.

I live in North Tacoma with my kids, husband and three naughty kitties.

Tell me a little bit about your shop:
My shop, Deeds and Petunia was named for the childhood nicknames of me and my sister. She was Deeds, I was Petunia. I sell vintage trims, notions, lovelies, craft kits, items I've made using vintage materials like skirts, bags, hats, aprons. Sometimes I make collages and assemblages. Much of what I'm attracted to is what reminds me of my childhood.

Apart from being a Puget sound etsian, what else do you do?
When I'm not working, I spend time with my kiddos. I also sing and play music in a band, and love to cook.

Tell me about your creative process:
My creative process starts with finding unique, beautiful and high quality vintage items. I hunt high and low for these items and have trained my eye to find that piece of lace trim hidden in the corner under a pile of blankets at the rummage sale. I love the hunt. Then it's just a matter of handling these items and getting to know their story, introducing them to other items, letting them mingle and see how they hit it off. Together, we make a new story. Something lovely and unique, old into new. Sometimes I put them up for sale to see if another crafter is ready to make a new story with them.

How do you promote your shop?
I promote my shop every way I can (www.deedsandpetunia.etsy.com!) I'm trying Google AdWords, listing with search engines, Facebook, Etsy groups and talking about my business to everyone I know. I'm also organizing the Tacoma Etsy Craft Party on June 18th (from 3-6 PM at Hello, Cupcake!) to try to connect with local businesses, customers, and other Etsy crafters and artisans in a non-competitive environment. I try to list something new every day, keep up my blog and analyze my shop constantly.

Any advice for someone new to etsy?
Read, read, read. Etsy has a wealth of information and resources for new sellers! I'm still learning what to do, but feel like my shop has vastly improved since the start a few months ago. Connect with other sellers. Tell everyone about what you're doing.

Two items in your shop you would like me to showcase on the blog/facebook page:
{vintage sampler kit trims, buttons and scraps found here}

{Giddy up Girls Ruffle Skirt found here}


Anything else you would like to share?
I hope to get to know other artists and crafters in the area and find ways to help each other create a supportive local network. Nice to meet you!


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As always, if you are interested in being featured, send me your answers :) 

Have a wonderful weekend dears!

Tuesday, June 8, 2010

Dealing with less than awesome customers

I have been debating talking about this for a little while now because I don't want to sound ungrateful or nasty, but...

I like to think of this space as nonjudgmental and also a place to look to others in the area for advice and guidance.

So,

How do you deal with customers that are significantly less than awesome?

I've encountered quite a few and it just breaks my heart.

I would be perfectly fine with them contacting me directly to try and rectify what it is that they are unhappy with but it never seems to happen. It moves directly from ordering, to negative feedback. 

Now, this has only happened to me once a few months back but it really bothered me.


So, what I'm asking of you fine friends is what would you do in a sitaution where there is no message or email if there is a problem, it just moves to negative feedback? What do you do to prevent this happening in the future?