I have been debating talking about this for a little while now because I don't want to sound ungrateful or nasty, but...
I like to think of this space as nonjudgmental and also a place to look to others in the area for advice and guidance.
How do you deal with customers that are significantly less than awesome?
I've encountered quite a few and it just breaks my heart.
I would be perfectly fine with them contacting me directly to try and rectify what it is that they are unhappy with but it never seems to happen. It moves directly from ordering, to negative feedback.
Now, this has only happened to me once a few months back but it really bothered me.
So, what I'm asking of you fine friends is what would you do in a sitaution where there is no message or email if there is a problem, it just moves to negative feedback? What do you do to prevent this happening in the future?